Topic:Dedicated E-governmeent Organizational Units and Service Quality

Lecturer:Hua Cheng

Hua Cheng, Professor, PhD supervisor, Zhongnan University of Economics and Law, formerly associate professor, Nankai University. He received his bachelor's degree from Peking University and his doctorate from the University of Texas at Austin. Studies include development economics, digital economy, law and economics, operations management and corporate finance. Research results have been published in journals such as Journal of Law and Economics(cover article), Journal of Development Economics,Production and Operations Management, and others.

Abstract:

We examine whether dedicated government units for e-government initiatives can enhance service quality. Using novel text analysis to assess the quality of responses to citizens' inquiries on a major online interactive platform in China, we find that such organizational units known as big data bureaus significantly improve e- government service quality. These improvements are more pronounced in bureaus with higher hierarchical status, in higher-ranking cities, and in cities with mayors who have stronger promotion incentives or higher skills. However, ironically, these enhancements do not translate into greater citizen satisfaction with e-government services, as local governments do not increase spending on citizens' welfare.Our findings highlight the potential role of government organizational structure and economic resources in improving e-government services.

Time:2:30-4:00p.m,October 16th,2024

Venue:B321,Zhixin Building,Central Campus